Tech Tip: How to Fix Windows Security Prompts in RTA

Published by Mary Motzko on May 14th, 2020

Are you getting a Windows security prompt when launching RTA, or when using our new notes and spellcheck features? We have a solution to help you remove these warnings.

By following these steps, you should be able to remove the prompt when starting RTA and using the “Save and Exit” and “Save” buttons in the Notes tool.

First, use Windows Search to find “Internet Options” and launch it.

Then follow these steps:

Select the Security tab
Select Local Intranet
Click on Sites
Click on Advanced

Next, enter the server’s IP address or UNC path as it is displayed either in the warning pop-up, or in the shortcut that you use to launch the RTA system.

Lastly, go back into your fleet directory’s client folder in RTA and run SetupNetControls.exe.

Following these steps should resolve the issue.

If you need help going through this process or need additional assistance, please reach out to our Support team.

Tech Tip: How to Fix Windows Security Prompts in RTA

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