Service Requests
Service Requests enable any members of your organization to promptly report issues or schedule services, such as overdue preventive maintenance or snow chains installation. This streamlined process simplifies submission, scheduling, and management of service needs, fostering improved communication and ensuring timely service delivery.

Major Benefits

SINGLE
Source of Truth

ENHANCED
Communication

IMPROVED
Resource Efficiency

Managing Service Request Queue
Fleet teams can view all incoming requests in a single queue, facilitating efficient scheduling and work order assignment.
Submitting Service Requests
Drivers and any personnel can easily submit service requests by selecting the vehicle or piece of equipment, specifying the request type, uploading applicable photos and documents, and providing preferred service dates/times.


Service Request Notifications
Requesters automatically receive SMS or email updates when their service is scheduled and upon completion, keeping them informed throughout the process.
Service requesters do not have to be users of Fleet360 to submit requests. They simply need access to the Service Requests link to submit.
CUSTOMER TESTIMONIALS
What Our Customers Are Saying





With RTA, everything is in one place. I don’t have to open up four different browsers to find that information. It’s all under one roof. I can look at attachments from documents, print repairs, and view accident reports.

Schnuck Markets





The thing I really like about RTA is that they’re going out and recruiting retired fleet managers, or people who have worked in the fleet world, who know our side of things, and bring them into the company to help us.

Lehi City, Utah





For me, RTA is worth the peace of mind it offers me as a fleet manager. When it comes time for the DOT inspections, I know I don't have to worry about going through all the paper files. We know the PMs are up to snuff and everything’s being tracked.

Beacon College, FL





We use it for just about everything, so invoices, POS, work orders. we track all of our assets, all of our parts in there. Without RTA, our shop would be pretty old school, pen and paper.

Cassens





I really like that the RTA system is built by people who know and understand vehicle maintenance operations. It's pretty clear those other systems are built by software engineers who don't understand fleet.

Jeff Howes
City of Pittsfield





We switched to RTA and have been absolutely delighted with the product, support, onboarding, and flexibility in a single product. I've worked with 5 different FMIS systems, and RTA has been extraordinary!

University of Massachusetts





The overall easiness and speed of RTA really impresses me. It's just easy, it just is. With recent announcements about the product roadmap, we're never going to change.
Holly Roesch
Coastal Waste and Recycling





Ease of use is what sets RTA apart. Being able to get the information that we need quickly, produce the reports to inform decisions, and reduce the complexity of our fleet. We use the full gamut of RTA.
Mark Skinner
City of Lee's Summit





It has been such an honor to be partnered with such wonderful people and such an amazing product. RTA has played an important role in my success and fleet career. I am a better leader and person because of the people at RTA.
Mont Roosendaal
City of South Salt Lake
THE RTA DIFFERENCE
The 4 Pillars of Fleet Success
The 4 Pillars of Fleet Success

FAQs About Service Request Software
Here are common questions fleet managers ask about RTA Fleet360 Service Requests.
Can service requests be submitted for multiple assets simultaneously? expand_more expand_less
Currently, each service request is associated with a single asset to ensure precise tracking and management. If multiple assets require attention, individual requests should be submitted for each.
Can service requests be edited after submission? expand_more expand_less
Once submitted, service requests can be updated or amended by authorized personnel to reflect any new information or changes in the asset's condition.
Are there analytics available for service request trends? expand_more expand_less
Yes, the system provides analytics to help identify common issues, recurring maintenance needs, and other trends, enabling proactive fleet management.
How does the system handle duplicate service requests? expand_more expand_less
The system includes mechanisms to identify and flag potential duplicate requests, allowing managers to consolidate them and prevent redundant work orders.
What’s the difference between Service Requests and DVIRs? expand_more expand_less
Pre/post inspections of vehicles/assets by drivers are often mandated by law (DOT) to be inspected depending on asset type and the primary purpose is to ensure that any defects get addressed to ensure the asset is safe to operate. Service requests are appointments set with the shop to do work that isn’t necessarily reported in a DVIR, like squeaking breaks or a snow plow install.

RTA goes beyond selling software; we partner with you for lasting success. Our cutting-edge FMIS software, combined with strategic consulting and ongoing educational resources, keeps fleets thriving for the road ahead.