FLEET SERVICE REQUEST SOFTWARE

Service Requests

Service Requests enable any members of your organization to promptly report issues or schedule services, such as overdue preventive maintenance or snow chains installation. This streamlined process simplifies submission, scheduling, and management of service needs, fostering improved communication and ensuring timely service delivery. 

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Major Benefits

Source of Truth

SINGLE
Source of Truth

Improve Fleet Communication

ENHANCED
Communication

Resource Efficiency

IMPROVED
Resource Efficiency

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Managing Service Request Queue

Fleet teams can view all incoming requests in a single queue, facilitating efficient scheduling and work order assignment. 

Submitting Service Requests

Drivers and any personnel can easily submit service requests by selecting the vehicle or piece of equipment, specifying the request type, uploading applicable photos and documents, and providing preferred service dates/times.

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Service Request Notifications

Requesters automatically receive SMS or email updates when their service is scheduled and upon completion, keeping them informed throughout the process. 

Service requesters do not have to be users of Fleet360 to submit requests. They simply need access to the Service Requests link to submit.

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THE RTA DIFFERENCE

The 4 Pillars of Fleet Success

The 4 Pillars of Fleet Success

Make better decisions to optimize your fleet management and become a better fleet leader in the process.
Fleet360 is a modern fleet maintenance software built around the 4 pillars of fleet success that is supported by an unmatched level of fleet management expertise that you can tap any time.
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FAQs About Service Request Software

Here are common questions fleet managers ask about RTA Fleet360 Service Requests.

Can service requests be submitted for multiple assets simultaneously? expand_more expand_less

Currently, each service request is associated with a single asset to ensure precise tracking and management. If multiple assets require attention, individual requests should be submitted for each. 

Can service requests be edited after submission? expand_more expand_less

Once submitted, service requests can be updated or amended by authorized personnel to reflect any new information or changes in the asset's condition. 

Are there analytics available for service request trends? expand_more expand_less

Yes, the system provides analytics to help identify common issues, recurring maintenance needs, and other trends, enabling proactive fleet management. 

How does the system handle duplicate service requests? expand_more expand_less

The system includes mechanisms to identify and flag potential duplicate requests, allowing managers to consolidate them and prevent redundant work orders.

What’s the difference between Service Requests and DVIRs? expand_more expand_less

Pre/post inspections of vehicles/assets by drivers are often mandated by law (DOT) to be inspected depending on asset type and the primary purpose is to ensure that any defects get addressed to ensure the asset is safe to operate. Service requests are appointments set with the shop to do work that isn’t necessarily reported in a DVIR, like squeaking breaks or a snow plow install. 

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RTA goes beyond selling software; we partner with you for lasting success. Our cutting-edge FMIS software, combined with strategic consulting and ongoing educational resources, keeps fleets thriving for the road ahead.