FLEET SERVICE REQUEST SOFTWARE

Service Requests

Service Requests enable any members of your organization to promptly report issues or schedule services, such as overdue preventive maintenance or snow chains installation. This streamlined process simplifies submission, scheduling, and management of service needs, fostering improved communication and ensuring timely service delivery. 

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Major Benefits

Source of Truth

SINGLE
Source of Truth

Improve Fleet Communication

ENHANCED
Communication

Resource Efficiency

IMPROVED
Resource Efficiency

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Managing Service Request Queue

Fleet teams can view all incoming requests in a single queue, facilitating efficient scheduling and work order assignment. 

Submitting Service Requests

Drivers and any personnel can easily submit service requests by selecting the vehicle or piece of equipment, specifying the request type, uploading applicable photos and documents, and providing preferred service dates/times.

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Service Request Notifications

Requesters automatically receive SMS or email updates when their service is scheduled and upon completion, keeping them informed throughout the process. 

Service requesters do not have to be users of Fleet360 to submit requests. They simply need access to the Service Requests link to submit.

Customer Stories

We think you'll ❤ RTA Fleet,
but don't take our word for it

Real quotes from fleets running RTA Fleet360 every day.

Fleet360 reporting is a major part of keeping our fleet operating smoothly. Replacement recommendation reports and work histories are key drivers in our replacement policy and help us continue to keep the Fleet as modernized as possible to reduce overall major breakdowns and the vehicles with their user groups performing the tasks the City needs to operate.

Brenton Messner

Fleet Manager · City of Las Vegas, NV

We weren’t just looking for another software vendor, we were looking for a true partner. Our team needs more than just a tool. We need software, consulting, and hands-on expertise to help us best serve the taxpayers and continue growing and developing our people. Through that lens, RTA was the only FMIS provider that made sense. They’re the only one offering that full partnership approach.

James Fiore

Director of Vehicle Management · Commonwealth of Pennsylvania BVM

A large part of our decision to select RTA was their fleet knowledge. Instead of just being a software company, RTA understands our business and offers us a partnership that will help improve our operations. This level of partnership and expertise is exactly what we were looking for to take our fleet operations to the next level.

Karen Rasnick

Fleet Acquisition and System Manager · Commonwealth of Massachusetts OVM

When we tried out RTA Fleet360, the interface performed consistently, seemed well-designed, was user-friendly, and provided the functions we need and use on a regular basis. RTA Fleet staff stood behind their system and supported our staff’s use of the system.

Rex Ellis

Mechanic Supervisor · State of Wyoming

RTA captured all the different elements of fleet that are crucial to track for any fleet Manager. Fleet360 is easy to use and navigate for work orders, assets, parts, and other KPIs. We chose RTA because they had a better sales team providing vital information about what the software could do for us. We switched to a standalone fleet management software, not where fleet is an afterthought.

Ethan Mease

Fleet Manager · Elbert County, CO

For me, RTA is the one stop shop. It is where I can go for trusted information. I call it my bible, my fleet bible.

Tracee Scott

Fleet & Fuel Services Manager · City of Las Vegas, NV

We switched to RTA and have been absolutely delighted with the product, support, onboarding, and flexibility in a single product. I've worked with 5 different FMIS systems, and RTA has been extraordinary!

Constance Englert

Director of Transportation Services · University of Massachusetts Amherst

The data helps us tell the full story—how long tasks take, why vehicles are down, PM efficiency, and more. Instead of just asking about PMs or breakdowns, we now have clear answers and visibility we didn’t have before.

Ryan Vincent

Senior Manager, National Maintenance · UNFI

The staff is always friendly and full of information they are willing to share. If they don’t have an answer they sure work hard to get the answers! The RTA Connect Conference is such a great learning opportunity to get answers and help on new web programs coming out. Fleet360 if easy to use and train others to use.

Rachel Bowen

Fleet Coordinator · City of Green River, WY

We have been using RTA since 2018 and are happy with it! Customer Support has been excellent and it integrates well with NAPA IBS and FuelMaster with no issues.

Ken Lange

Fleet Manager · City of Sarasota, FL

I really like that the RTA system is built by people who know and understand vehicle maintenance operations. It's pretty clear those other systems are built by software engineers who don't understand fleet.

Jeff Howes

Fleet Manager · City of Pittsfield, MA

For me, RTA is worth the peace of mind it offers me as a fleet manager. When it comes time for the DOT inspections, I know I don't have to worry about going through all the paper files. We know the PMs are up to snuff and everything’s being tracked.

Eric Johnston

Director of Transportation · Beacon College

RTA has robust functionality within a lean application which is affordably priced. The support structure provides easy to access to customer focused technicians.

Bill Brinn

Fleet Manager · University of Georgia

Been using Fleet360 for 18 months and happy with the reports and learning ways to save time and money. Increasing technician productivity is a goal. The integrated options for fuel systems and other vendor programs, campaigns, recall options and workflows.

Gene Mulcahey

Shop Foreman · Lake Havasu City

We've moved from a 'just in case' to a 'just in time' inventory model. RTA automatically tracks usage patterns and triggers reorders for frequently used parts while preventing overstock of times we rarely use.

Jacob Johnson

Fleet Maintenance Supervisor · Schnuck Markets

After seeing how well RTA helped our maintenance team, we started using it in a unique way—to track spills. Now we can easily differentiate between types of spills, like milk or eggs, which has made a big difference for our department. It’s been incredibly helpful!

Jane Tan

FSQA Partner · UNFI

FAQs About Service Request Software

Here are common questions fleet managers ask about RTA Fleet360 Service Requests.

Can service requests be submitted for multiple assets simultaneously? expand_more expand_less

Currently, each service request is associated with a single asset to ensure precise tracking and management. If multiple assets require attention, individual requests should be submitted for each. 

Can service requests be edited after submission? expand_more expand_less

Once submitted, service requests can be updated or amended by authorized personnel to reflect any new information or changes in the asset's condition. 

Are there analytics available for service request trends? expand_more expand_less

Yes, the system provides analytics to help identify common issues, recurring maintenance needs, and other trends, enabling proactive fleet management. 

How does the system handle duplicate service requests? expand_more expand_less

The system includes mechanisms to identify and flag potential duplicate requests, allowing managers to consolidate them and prevent redundant work orders.

What’s the difference between Service Requests and DVIRs? expand_more expand_less

Pre/post inspections of vehicles/assets by drivers are often mandated by law (DOT) to be inspected depending on asset type and the primary purpose is to ensure that any defects get addressed to ensure the asset is safe to operate. Service requests are appointments set with the shop to do work that isn’t necessarily reported in a DVIR, like squeaking breaks or a snow plow install. 

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