Stakeholder and Employee Satisfaction Surveying
RTA’s built-in employee and stakeholder surveying tools help fleet managers gauge satisfaction levels, support a positive culture, and meet quality standards—without the need for separate survey platforms.

Major Benefits

ENHANCE
Customer Satisfaction

IMPROVE
Employee Engagement

BETTER
Data-Driven Decision Making
Fleet Success Scorecard
All survey responses aggregate into the Fleet Success Scorecard, enabling fleet managers to identify trends, measure key performance indicators, and make data-driven decisions to enhance operations.


Stakeholder Satisfaction (CSAT) Surveys
After each service interaction, stakeholders or operators receive a survey to rate their satisfaction on a scale, typically from 1 to 5 stars.
This immediate feedback mechanism helps in promptly addressing any service issues.
Net Promoter Score (NPS) Surveys
Distributed quarterly, these surveys ask stakeholders or operators how likely they are to recommend your services to others, using a scale from 0 to 10.
The responses categorize customers into promoters, passives, and detractors, providing insights into overall satisfaction.


Employee Net Promoter Score (eNPS) Surveys
Similar to NPS, eNPS surveys assess employee satisfaction by asking how likely they are to recommend their workplace to others.
High eNPS scores indicate a healthy workplace culture, which can lead to better performance, lower turnover, and data you can use to attract talent.
Manage Surveys and Scheduling
In Fleet360, you can schedule surveys at optimal times—such as immediately after a service for CSAT or weekly, monthly, or quarterly for NPS and eNPS—ensuring timely and relevant feedback collection.

CUSTOMER TESTIMONIALS
What Our Customers Are Saying





With RTA, everything is in one place. I don’t have to open up four different browsers to find that information. It’s all under one roof. I can look at attachments from documents, print repairs, and view accident reports.

Schnuck Markets





We’ve been using RTA for about 15 years. It’s a great system. We’ve integrated our telematics and our FuelMaster systems without any issues.

Lehi City, Utah





We switched to RTA and have been absolutely delighted with the product, support, onboarding, and flexibility in a single product. I've worked with 5 different FMIS systems, and RTA has been extraordinary!

University of Massachusetts





We’ve been using RTA since 2018 and are happy with it! Customer support has been excellent, and it integrated well with NAPA IBS and FuelMaster with no issues.
Ken Langue
City of Sarasota





I really like that the RTA system is built by people who know and understand vehicle maintenance operations. It's pretty clear those other systems are built by software engineers who don't understand fleet.

Jeff Howes
City of Pittsfield





It has been such an honor to be partnered with such wonderful people and such an amazing product. RTA has played an important role in my success and fleet career. I am a better leader and person because of the people at RTA.
Mont Roosendaal
City of South Salt Lake





For me, RTA is worth the peace of mind it offers me as a fleet manager. When it comes time for the DOT inspections, I know I don't have to worry about going through all the paper files. We know the PMs are up to snuff and everything’s being tracked.

Beacon College, FL





The overall easiness and speed of RTA really impresses me. It's just easy, it just is. With recent announcements about the product roadmap, we're never going to change.
Holly Roesch
Coastal Waste and Recycling





Ease of use is what sets RTA apart. Being able to get the information that we need quickly, produce the reports to inform decisions, and reduce the complexity of our fleet. We use the full gamut of RTA.
Mark Skinner
City of Lee's Summit
THE RTA DIFFERENCE
The 4 Pillars of Fleet Success
The 4 Pillars of Fleet Success

FAQs About Fleet Surveying Tools
Common questions fleet managers ask about RTA customer and employee satisfaction surveys.
How are CSAT scores calculated? expand_more expand_less
What distinguishes NPS from CSAT? expand_more expand_less
How frequently should eNPS surveys be conducted? expand_more expand_less
Can survey questions be customized? expand_more expand_less
How is the NPS score calculated? expand_more expand_less

RTA goes beyond selling software; we partner with you for lasting success. Our cutting-edge FMIS software, combined with strategic consulting and ongoing educational resources, keeps fleets thriving for the road ahead.