FLEET360 SURVEYING TOOLS

Stakeholder and Employee Satisfaction Surveying

RTA’s built-in employee and stakeholder surveying tools help fleet managers gauge satisfaction levels, support a positive culture, and meet quality standards—without the need for separate survey platforms.

RTA Satisfaction Survey Tools

Major Benefits

Stakeholder Satisfaction

ENHANCE
Customer Satisfaction

Intentional Culture-1

IMPROVE
Employee Engagement

Better Decision Making

BETTER
Data-Driven Decision Making

Fleet Success Scorecard

All survey responses aggregate into the Fleet Success Scorecard, enabling fleet managers to identify trends, measure key performance indicators, and make data-driven decisions to enhance operations. 

RTA Fleet FMIS Scorecard Hero 2025
RTA-CSAT-Reviews

Stakeholder Satisfaction (CSAT) Surveys

After each service interaction, stakeholders or operators receive a survey to rate their satisfaction on a scale, typically from 1 to 5 stars.

This immediate feedback mechanism helps in promptly addressing any service issues.

Net Promoter Score (NPS) Surveys

Distributed quarterly, these surveys ask stakeholders or operators how likely they are to recommend your services to others, using a scale from 0 to 10.

The responses categorize customers into promoters, passives, and detractors, providing insights into overall satisfaction.

RTA NPS Survey
RTA eNPS Survey

Employee Net Promoter Score (eNPS) Surveys

Similar to NPS, eNPS surveys assess employee satisfaction by asking how likely they are to recommend their workplace to others.

High eNPS scores indicate a healthy workplace culture, which can lead to better performance, lower turnover, and data you can use to attract talent.

Manage Surveys and Scheduling

In Fleet360, you can schedule surveys at optimal times—such as immediately after a service for CSAT or weekly, monthly, or quarterly for NPS and eNPS—ensuring timely and relevant feedback collection.   

Manage Survey

CUSTOMER TESTIMONIALS

What Our Customers Are Saying

THE RTA DIFFERENCE

The 4 Pillars of Fleet Success

The 4 Pillars of Fleet Success

Make better decisions to optimize your fleet management and become a better fleet leader in the process.
Fleet360 is a modern fleet maintenance software built around the 4 pillars of fleet success that is supported by an unmatched level of fleet management expertise that you can tap any time.
RTA 4 Pillars of Fleet Success Infographic

FAQs About Fleet Surveying Tools

Common questions fleet managers ask about RTA customer and employee satisfaction surveys.

How are CSAT scores calculated? expand_more expand_less
CSAT scores are typically calculated by asking customers to rate their satisfaction on a scale (e.g., 1 to 5 stars) immediately after a service interaction. The percentage of stakeholders/customers who provide positive ratings (e.g., 4 or 5 stars) represents the CSAT score.
What distinguishes NPS from CSAT? expand_more expand_less
While CSAT measures stakeholder/customer satisfaction regarding specific interactions, NPS assesses overall stakeholder/customer satisfaction by asking how likely they are to recommend the company's services to others.
How frequently should eNPS surveys be conducted? expand_more expand_less
eNPS surveys are typically conducted monthly or quarterly to regularly monitor employee satisfaction and engagement levels.
Can survey questions be customized? expand_more expand_less
Yes, RTA's surveying tools allow for the customization of survey questions to align with specific organizational goals and areas of interest.
How is the NPS score calculated? expand_more expand_less
NPS is calculated by subtracting the percentage of detractors (customers rating 0-6) from the percentage of promoters (customers rating 9-10). The score ranges from -100 to 100.
RTA Leading Fleets Built Here Since 1979

RTA goes beyond selling software; we partner with you for lasting success. Our cutting-edge FMIS software, combined with strategic consulting and ongoing educational resources, keeps fleets thriving for the road ahead.