Fleet Performance Measurement
Tracking fleet metrics is one thing. Calculating how happy your customers are, how stable your team is, and how well you’re managing resources and risks is another. Fleet360 monitors fleet performance and tracks improvements over time.

4 Pillars of Fleet Success
Fleet leaders rely on the Four Pillars to Fleet Success framework to manage and measure their fleets’ performance. These pillars paint a clear picture of organizational health.
Stakeholder
Satisfaction
Gauge how well your fleet is living up to the expectations of your community, customers, and employees.
Intentional
Culture
Understand the health of your internal culture and take steps to create the culture you envision.
Resource
Efficiency
Become a good steward of resources by efficiently using the organization’s time, team, and money.
Risk
Management
Proactively control potential risks to the organization by ensuring assets are always safe and reliable.
Framework to Track Fleet Performance
The Fleet Success Scorecard is more than just a calculator. It includes built-in tools to capture, organize, and normalize data from multiple locations to deliver a single score for each fleet success pillar.
- Net Promoters Score (NPS)
- CSAT Rating
- Employee NPS (eNPS)
- Scheduled Jobs
- PM Compliance
Prove How Stakeholders Feel About Your Service
Use Net Promoters Score (NPS) to understand how customer and community stakeholders feel about your fleet. Schedule NPS surveys directly from your Fleet360 account and see the calculated results right on your scorecard.
Know How Happy Your Customers Are
Find out how customers feel about the service you provide. Configure Customer Satisfaction (CSAT) surveys in your Fleet360 account to be sent once a work order is finished. Follow-up with courtesy reminders.
Find Out How Your Team Really Feels
Capture feedback about shop and department health through regular employee surveys. Modify, activate, and schedule surveys with a couple of clicks. Review individual scores and comments.
Make Sure Shop Productivity Is on Track
Track shop productivity and efficiency by monitoring what percentage of work is scheduled vs. unscheduled. This data comes directly from jobs scheduled and worked in your RTA database.
Get PMs Done on Time, Every Time
Preventive maintenance is your biggest lever to reduce risk. Manage organizational risk by ensuring 100% of PM jobs are scheduled and completed on time.
Get a Proven Playbook for Fleet Success
Running a successful fleet today looks radically different than it did 10 years ago. As a fleet manager, you’re facing new expectations and challenges, being asked to use new tools, and being held to higher standards than ever before.
The good news is, you don’t have to navigate this new landscape alone. The Fleet Success Playbook is your guide to building a successful operation in these changing times.
CUSTOMER TESTIMONIALS
What Our Customers Are Saying





With RTA, everything is in one place. I don’t have to open up four different browsers to find that information. It’s all under one roof. I can look at attachments from documents, print repairs, and view accident reports.

Schnuck Markets





The thing I really like about RTA is that they’re going out and recruiting retired fleet managers, or people who have worked in the fleet world, who know our side of things, and bring them into the company to help us.

Lehi City, Utah





For me, RTA is worth the peace of mind it offers me as a fleet manager. When it comes time for the DOT inspections, I know I don't have to worry about going through all the paper files. We know the PMs are up to snuff and everything’s being tracked.

Beacon College, FL





We use it for just about everything, so invoices, POS, work orders. we track all of our assets, all of our parts in there. Without RTA, our shop would be pretty old school, pen and paper.

Cassens





I really like that the RTA system is built by people who know and understand vehicle maintenance operations. It's pretty clear those other systems are built by software engineers who don't understand fleet.

Jeff Howes
City of Pittsfield





We switched to RTA and have been absolutely delighted with the product, support, onboarding, and flexibility in a single product. I've worked with 5 different FMIS systems, and RTA has been extraordinary!

University of Massachusetts





The overall easiness and speed of RTA really impresses me. It's just easy, it just is. With recent announcements about the product roadmap, we're never going to change.
Holly Roesch
Coastal Waste and Recycling





Ease of use is what sets RTA apart. Being able to get the information that we need quickly, produce the reports to inform decisions, and reduce the complexity of our fleet. We use the full gamut of RTA.
Mark Skinner
City of Lee's Summit





It has been such an honor to be partnered with such wonderful people and such an amazing product. RTA has played an important role in my success and fleet career. I am a better leader and person because of the people at RTA.
Mont Roosendaal
City of South Salt Lake
FAQs about Fleet360’s Fleet Success Scorecard
Here are some of the questions fleet managers ask about Fleet360’s Fleet Success Scorecard.
What are the 4 Pillars of Fleet Success? expand_more expand_less
The Four Pillars of Fleet Success are Stakeholder Satisfaction, Intentional Culture, Resource Efficiency, and Risk Management. This proven framework helps fleet leaders measure the total health of their operations.
Where did the 4 Pillars of Fleet Success come from? expand_more expand_less
CEO of RTA, Josh Turley, along with key members of his Executive Team with award-winning fleet management experience, recognized that successful fleets have four focused areas in common. With those in mind, some focused on data and others on the environment and job satisfaction, RTA built a tool to track specific data points routinely, providing a live view of success indicators that can be matched up against others in the industry.
How can I improve my Fleet Success Score? expand_more expand_less
RTA is more than the best Fleet Management Software on the market. With a full-time, US-based Customer Support team, dedicated Customer Success agents, free monthly training, and award-winning Consultants, we provide the "how" to the "what." Basic best practices can assist in improving Resource Efficiency and Risk management. One-on-one time with goal-oriented support representatives is available to help set goals and develop plans to track and improve Stakeholder Satisfaction and Intentional Culture.
What is an eNPS score? expand_more expand_less
Your employee Net Promoter Score (eNPS) is a metric to track internal job satisfaction by measuring employees' readiness to recommend their company to others. This score, along with a few quick comments, can help organizations with something as complicated as turnover by opening the lines of communication between employees and employers.

RTA goes beyond selling software; we partner with you for lasting success. Our cutting-edge FMIS software, combined with strategic consulting and ongoing educational resources, keeps fleets thriving for the road ahead.