Episode 216: The Rise of the Tech-Savvy Fleet Manager

Episode Summary

Fleet is changing. Fast. On this episode of The Fleet Success Show, Marc Canton (VP of Product) is joined by Jenelle Hansen (VP of Customer Success) to talk about the changing face of fleet leadership and what that means for fleet maintenance software.

From the exodus of retiring Baby Boomers to the influx of tech-savvy leaders from outside the industry, Jenelle and Marc break down the shift in mindset, tools, and expectations. Fleet managers are responsible for more than just vehicles. They’re expected to analyze data, optimize workflows, and speak the language of leadership.

The discussion covers how new fleet leaders are approaching automation, digital transformation, implementation, and training, and why your FMIS needs to be more than a repository for work orders. If you're a fleet leader looking to gain operational efficiency, reduce manual tasks, and prove your team’s value to stakeholders, this episode is a must-listen.

Key Takeaways:

• The "changing of the guard" in fleet is real, and it’s changing the role of the fleet manager
• Why newer fleet leaders are laser-focused on data, automation, and reporting
• Common mistakes to avoid during software implementation
• Why consistency, communication, and clean data are key to long-term success
• How training (or the lack of it) can make or break your software ROI
• Why implementation isn’t a burden, it’s an opportunity to improve processes and lead with intention

Speaker Bios

Marc Canton is the Vice President of Product at RTA: The Fleet Success Company. With decades of experience in fleet and product strategy, Marc helps shape the future of RTA’s FMIS platform to meet the evolving needs of modern fleet operations.

Jenelle Hansen is RTA’s Vice President of Customer Success. She leads the teams responsible for implementation, training, and ongoing support. Jenelle and her team sit on the front lines of fleet modernization, helping customers adapt, optimize, and thrive.

Additional Resources

Looking to take the first step in your fleet career journey? Start by requesting your free copy of The Fleet Success Playbook. Written by fleet professionals for fleet professionals, the Playbook breaks down the four key pillars of fleet success, and gives you the tools you need to build a truly great fleet. 

Request your free (yes, really, free!) copy here. 

Control fleet chaos with RTA Fleet360, proven software designed by fleet managers for fleet managers. Request a demo today. 

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