What happens when a longtime fleet leader admits they were completely wrong about electric vehicles?
In Episode 239 of The Fleet Success Show, Facundo Tassara sits down with Jen Brown, Facilities and Fleet Section Director for the City of Flagstaff, to discuss one of the biggest mindset shifts happening in public fleet today.
After spending decades believing EVs weren't the future of fleet management, Jen shares why real-world experience changed her perspective, and why keeping an open mind may be one of the most important leadership skills in today's rapidly evolving fleet industry.
The conversation also dives deep into how artificial intelligence is transforming fleet operations. Jen explains how she used AI to tackle an entirely new department with confidence, the framework every fleet professional should use before trusting AI-generated information, and how leaders can leverage AI without sacrificing authenticity or accountability.
Beyond technology, Jen reflects on her leadership journey—from 911 dispatcher and police support services to leading public fleet operations—and shares practical advice on earning trust, building high-performing shop cultures, advocating for technicians, and helping fleet teams feel seen and valued.
Whether you're evaluating EVs, exploring AI, leading technicians, or simply looking to become a stronger fleet leader, this episode delivers practical insights you can apply immediately.
If you're responsible for public works, municipal fleet management, government fleet operations, fleet maintenance, or shop leadership, this episode is packed with actionable advice to help you lead with greater confidence.
Jen Brown is the Facilities and Fleet Section Director for the City of Flagstaff, Arizona, where she oversees municipal fleet operations, facilities, and custodial services. Beginning her public service career as a records clerk before becoming a 911 dispatcher, Jen spent more than two decades with the Flagstaff Police Department before transitioning into fleet leadership.
Known for her people-first leadership style, Jen is passionate about developing strong shop cultures, empowering technicians, embracing innovation, and helping public fleet organizations adopt emerging technologies like artificial intelligence responsibly. She frequently speaks on leadership, women in fleet, and practical AI applications for public sector operations.
Facundo Tassara is the host of The Fleet Success Show and Director of Marketing at RTA Fleet. He interviews leading fleet professionals, industry experts, and innovators to uncover practical strategies that help fleet leaders improve operations, develop their teams, and build fleets they're proud to lead. His work focuses on leadership, fleet technology, organizational culture, and advancing the fleet profession.
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PODCAST HOT TAKES:
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