Live from the Fleet Connect conference in Las Vegas, Marc Canton interviews Drew Morrow, a seasoned fleet manager from Cambridge, Massachusetts, who operates a private ambulance fleet. With just one and a half techs to maintain 34 vehicles, Drew is living proof of the technician shortage crisis. But instead of giving in to chaos, he shares how he uses structured calendar blocks and smart prioritization to manage both strategic planning and daily shop operations.
This candid conversation dives deep into the balancing act of wrench time vs. leadership, the challenge of telling your fleet's story to executives, and why you need to be your fleet's biggest advocate. Drew also opens up about the emotional toll of trying to do it all, the importance of industry collaboration, and how to make a compelling case for hiring help or replacing aging vehicles.
Whether you're running an EMS fleet or a government operation, this episode delivers actionable insights for any fleet leader struggling with time, staffing, or executive buy-in.
Marc Canton – VP of Product & Consulting, RTA
Marc is a former fleet leader and higher-ed fleet director who knows what it takes to build a strong culture from the ground up. His leadership style is rooted in honesty, accountability, and servant leadership—and it shows in how he supports teams and customers alike.
Drew Morrow – Fleet Manager for a private ambulance company in Cambridge, MA. With over 25 years in the industry, Drew brings a technician’s expertise and a leader’s mindset to one of the most mission-critical fleet sectors: EMS.
PODCAST HOT TAKES:
Wicked Pissa Meets Bronx Swagger: Best Podcast Accents Ever? 😆 | Live from Connect 2025
“I Am Risk Management!” | When One Person Runs the Whole Fleet
When 1 Sick Day Shuts Down Your Entire Fleet Shop 😱 | Fleet Redundancy Warning
Why Small Fleet Shops Struggle: The Simple Math That Breaks Efficiency